I remember way back in the 1990s lecturing students about networked services. The good old days I call them. DNS, DHCP, WINS, Exchange, at that time they seemed huge. The network of the 2Ks have taken on a new look and feel. I remember stressing the 80/20 rule, where 80% of a network's service should be local. Technology has almost reversed that rule. The decrease in bandwidth cost, the advent of WLANs, QoS, the incessant cry for mobility has changed the face of network management. Some sadly state that networks are unmanageable. File sharing, has been revolutionized.
Instantaneous access is the demand of users as they become less tolerant of delay. So too are the applications. Manufacturer interoperability has created a concoction of neighbor friendly devices. The IT department, or tech guys as they are called, are overwhelmed by additions. It is not uncommon to see field reps from three or more companies on site in one day. Downtime is a no no. The growth in Managed Services providers is as a direct response to this phenomena. Companies are paying thousands of dollars to get the much needed proactive support. The stakeholder now has to be knowledgeable when buying this service. Cisco, IBM, Dell and HP to name a few have all joined the managed service market. The great news is that there are companies that are making this irreplaceable service available to the small networks. Business owners are aware that the break-fix model is no longer profitable.
Already I have seen companies that are recuperating from poorly planned growth. The adoption of WiFi by some companies resulted in technicians being sent out to receive formal training after implementation. Managed services eradicate most of these everyday problems by providing the client with solutions that allow them to plan, optimize, deploy and successfully run the business with proven methodology and tools.
Expetec of Brooklyn.
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